Terms and Conditions

Acceptance of Terms

These Terms and Conditions (“Agreement”) constitute a legally binding contract between you (“Client,” “you,” or “your”) and Personal Wings, Inc., a Delaware corporation (“Company,” “we,” “us,” or “our”), governing your access to and use of our websites, including PersonalWings.com (primary site) and our Shopify storefront at shop.personalwings.com (collectively, the “Site”), and all products, courses, training materials, digital content, physical goods, and services offered therein (collectively, “Products”).

By accessing the Site or any sub-domain operated by the Company, creating an account, placing an order, or completing a purchase on either PersonalWings.com or shop.personalwings.com, you confirm that you have read, understood, and agree to be bound by this Agreement, our Privacy Policy, and any additional terms incorporated by reference. If you do not agree, you must immediately cease use of the Site and its Products.

This Agreement incorporates by reference our Privacy Policy, available at personalwings.com/privacy-policy, and any product-specific supplemental terms presented at the time of purchase.

Eligibility

To purchase or use our Products, you must:

• Be at least 18 years of age;
• Have the legal capacity to enter into a binding contract in your jurisdiction;
• Not be prohibited from receiving our Products under applicable law.

By using the Site, you represent and warrant that you meet all eligibility requirements. If you are accessing or purchasing on behalf of a company, organization, or other legal entity, you represent that you have the authority to bind that entity to this Agreement.

Products and Services

3.1 Physical Aircraft Accessories

Personal Wings, Inc. offers physical aircraft accessories, including but not limited to pitot tube covers, static port covers, and aircraft-specific tools (e.g., the Eclipse Jet seat tool). Physical products are sold through our Shopify storefront at shop.personalwings.com. These products are designed to be used by trained aviation professionals in accordance with applicable regulations and standard operating procedures.

3.2 Shopify Storefront (shop.personalwings.com)

Our physical product store is hosted on the Shopify e-commerce platform and operates at shop.personalwings.com. All transactions conducted through shop.personalwings.com are governed by this Agreement. Personal Wings, Inc. is the merchant of record for all purchases made through the Shopify storefront and remains the data controller for all associated customer data. Shopify, Inc. provides the hosting and payment infrastructure as a data processor; its privacy policy is available at shopify.com/legal/privacy. In the event of any conflict between Shopify’s platform terms and this Agreement, this Agreement governs the relationship between you and Personal Wings, Inc.

3.3 Online Training Courses and Digital Content

We offer online courses, video training, course aids, digital downloads, and other instructional materials related to professional and jet aviation operations. All online training content is intended exclusively to supplement—not replace—FAA-required ground instruction, flight training, and examinations conducted by appropriately certificated personnel. See Section 5 for full training disclaimer.

3.4 Consultation Services

We may offer individual or group consultation services. Consultations are informational in nature and do not constitute legal, regulatory compliance, or safety certification advice. Client remains solely responsible for all operational decisions.

3.5 Availability and Modifications

We reserve the right to modify, suspend, or discontinue any Product or service at any time without prior notice. We are not liable to you or any third party for any modification, suspension, or discontinuation of Products.

Aviation Safety Disclaimer

4.1 Physical Products — Use by Qualified Personnel Only

All physical products sold by Personal Wings, Inc. are intended for use exclusively by certificated aviation mechanics, pilots, or other qualified aviation professionals who are familiar with applicable Federal Aviation Regulations (FARs), aircraft manufacturer operating procedures, and standard pre-flight and post-flight protocols.

4.2 Remove Before Flight

Pitot tube covers, static port covers, and all other aircraft protective accessories must be removed from the aircraft prior to any flight operation. Client assumes full and complete responsibility for ensuring that all covers, tools, and accessories are properly removed and accounted for prior to flight. Personal Wings, Inc. bears no liability whatsoever for any damage, incident, accident, or loss arising from failure to remove products prior to flight.

4.3 Compatibility and Installation

Client is solely responsible for confirming product compatibility with their specific aircraft make, model, and configuration before purchase and use. Product descriptions are provided for general informational purposes. Any reference to specific aircraft types (e.g., Eclipse Jet) does not constitute a warranty of compatibility with all variants or configurations of that aircraft type.

4.4 No FAA Approval or Endorsement

Unless explicitly stated and documented in product materials, Personal Wings, Inc.’s products are not FAA-approved parts or accessories. Client is solely responsible for ensuring that any product use complies with applicable FARs, airworthiness directives, and aircraft manufacturer maintenance manuals.

4.5 Regulatory Compliance

Client is solely responsible for ensuring that their use of our products complies with all applicable federal, state, local, and international aviation regulations. Personal Wings, Inc. does not warrant that use of its products will ensure regulatory compliance in any specific jurisdiction or operational context.

Training Disclaimer

5.1 Supplemental Education Only

All online courses, training programs, videos, course aids, and digital content offered by Personal Wings, Inc. are intended solely as supplemental educational resources. They are designed to complement—not substitute for—formal flight instruction, certificated ground school, simulator training, and any other training required or recommended by the FAA, aircraft manufacturers, or applicable operators (Part 91, Part 135, Part 121).

5.2 No Certification or Rating Guarantee

Completion of any Personal Wings course does not guarantee, confer, or constitute any FAA certificate, rating, endorsement, type rating, or regulatory qualification of any kind. Client is solely responsible for obtaining required training, passing required examinations, and maintaining currency with a qualified instructor and/or examiner.

5.3 No Representation of Instructor-Student Relationship

Unless explicitly contracted in writing, purchase of online training content does not create a flight instructor–student relationship, a certificated ground instructor–student relationship, or any relationship obligating Personal Wings, Inc. to verify or be responsible for Client’s aeronautical knowledge, proficiency, currency, or fitness for flight.

5.4 Content Accuracy and Currency

Aviation regulations, procedures, and best practices change over time. While we make reasonable efforts to keep course content current and accurate, Personal Wings, Inc. makes no warranty that all content reflects the most current FARs, AIM, aircraft flight manuals, or operator procedures at the time of Client’s access. Client is solely responsible for cross-referencing current official sources.

5.5 Not a Substitute for Qualified Instruction

Personal Wings, Inc. does not provide legal advice, aviation legal compliance services, aircraft maintenance guidance, or medical certification assessment. Nothing in our courses constitutes advice of a technical, legal, regulatory, or safety nature that should be relied upon without independent verification from a qualified professional.

Payment and Financial Obligations

6.1 Accepted Payment Methods

We accept Visa, Mastercard, and American Express. Payments are processed through Stripe and/or PayPal. Payments on shop.personalwings.com are additionally processed through Shopify Payments where applicable. By providing payment information, you represent that you are authorized to use the payment method provided.

6.2 Installment and Subscription Plans

Where installment or subscription payment plans are offered, Client authorizes Personal Wings, Inc. and its payment processors to charge the agreed amount to Client’s payment method on the scheduled recurring basis. Client is responsible for ensuring sufficient funds and a valid payment method are maintained throughout the full payment term.

Failure to maintain timely payments will result in:

• Written notice to Client’s email address on file;
• Suspension or termination of access to paid Products after reasonable notice;
• Recovery of outstanding balances through collection proceedings if unresolved.

6.3 Charge Disputes

Client agrees to contact our support team at support@personalwings.com prior to initiating any chargeback or payment dispute with their card issuer or payment processor. Initiating a chargeback without first attempting resolution constitutes a material breach of this Agreement. Personal Wings, Inc. reserves the right to contest all chargebacks and may pursue recovery of disputed amounts, associated chargeback fees, and legal costs incurred as a result of disputed charges filed without prior communication.

6.4 Taxes

Prices are exclusive of applicable taxes unless stated otherwise. Client is responsible for all applicable sales, use, or value-added taxes associated with their purchase.

Refund Policy

7.1 Digital Products and Online Courses

Due to the immediately accessible nature of digital products and online course content, all sales of digital downloads, online courses, and training programs are final and non-refundable upon purchase, except where required by applicable law or as explicitly stated in writing at the time of purchase.

In exceptional circumstances—where Client has made a documented, good-faith effort to engage with course content and can demonstrate a material failure of the course to deliver as described—refund requests may be considered at the sole discretion of Personal Wings, Inc. Such requests must be submitted within 14 days of purchase to support@personalwings.com with supporting documentation.

7.2 Physical Products

Refund or exchange requests for physical goods purchased through shop.personalwings.com will be considered on a case-by-case basis under the following conditions:

• Request is submitted within 30 days of delivery;
• Product is unused, in original condition, and returned in original packaging;
• Client provides written documentation of the issue and photo evidence where applicable;
• Request is submitted to support@personalwings.com.

Products that show evidence of installation, use, or modification are not eligible for refund. Return shipping costs are the responsibility of the Client unless the return is due to a documented product defect or fulfillment error on our part.

7.3 No Refunds for Safety Misuse

Personal Wings, Inc. will not issue refunds for physical products that have been used contrary to provided instructions, applicable FARs, or standard aviation safety practices.

Intellectual Property

8.1 Ownership

All content on the Site and within our Products—including but not limited to text, video, audio, graphics, course materials, outlines, checklists, trade names, logos, and software—is the proprietary intellectual property of Personal Wings, Inc. or its licensors and is protected by United States and international copyright, trademark, and trade secret laws.

8.2 Limited License

Upon purchase, Client is granted a limited, non-exclusive, non-transferable, revocable license to access and use the purchased Product for personal, non-commercial educational purposes only. This license does not constitute a sale or transfer of any intellectual property rights.

8.3 Prohibited Uses

Client may not, without express prior written consent from Personal Wings, Inc.:

• Reproduce, copy, distribute, publish, or publicly display any course content;
• Share, resell, sublicense, or otherwise transfer access to any Product;
• Use course materials to create competing products or services;
• Screen-record, download, or capture video or audio content for redistribution;
• Remove or alter any copyright, trademark, or proprietary notices.

Unauthorized reproduction or distribution of our course content will constitute copyright infringement and may result in immediate termination of access and legal action.

8.4 DMCA

Personal Wings, Inc. complies with the Digital Millennium Copyright Act (17 U.S.C. § 512). To submit a notice of claimed copyright infringement, contact us at support@personalwings.com with the subject line “DMCA Notice” and provide the information required under 17 U.S.C. § 512(c)(3).

Confidentiality

To the extent that Personal Wings, Inc. shares proprietary course structures, unpublished content, business methodologies, or other information that is designated as confidential at the time of disclosure (“Confidential Information”), Client agrees to:

• Hold such information in strict confidence;
• Not disclose it to any third party without prior written consent;
• Use it solely for the purposes for which it was disclosed within the scope of the Product;
• Apply at least the same degree of care used to protect Client’s own confidential information, but no less than reasonable care.

Confidentiality obligations do not apply to information that: (a) was already publicly known at the time of disclosure; (b) becomes publicly known through no fault of Client; (c) was independently developed by Client without reference to Confidential Information; or (d) is required to be disclosed by law or valid court order, provided Client gives prior written notice to Personal Wings, Inc. where permitted.

Warranty Disclaimer

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ALL PRODUCTS—INCLUDING PHYSICAL GOODS, ONLINE COURSES, DIGITAL CONTENT, AND CONSULTATION SERVICES—ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT ANY WARRANTY OF ANY KIND, EXPRESS OR IMPLIED.

PERSONAL WINGS, INC. EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES THAT PRODUCTS ARE FREE FROM DEFECTS, ERRORS, OR INTERRUPTIONS;
• WARRANTIES THAT COURSE CONTENT IS COMPLETE, ACCURATE, CURRENT, OR SUITABLE FOR ANY SPECIFIC PURPOSE;
• WARRANTIES REGARDING PHYSICAL PRODUCT PERFORMANCE IN ANY SPECIFIC AIRCRAFT CONFIGURATION.

No statement by any employee, representative, or agent of Personal Wings, Inc., whether oral or written, creates any warranty not expressly stated in this Agreement.

Limitation of Liability

11.1 Exclusion of Consequential Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PERSONAL WINGS, INC. AND ITS OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF OUR PRODUCTS, INCLUDING BUT NOT LIMITED TO:

• AIRCRAFT DAMAGE, LOSS, OR DESTRUCTION;
• PERSONAL INJURY OR DEATH;
• LOSS OF REVENUE, PROFITS, OR BUSINESS OPPORTUNITY;
• FAILURE TO OBTAIN ANY FAA CERTIFICATE, RATING, OR QUALIFICATION;
• RELIANCE ON COURSE CONTENT THAT IS INACCURATE OR OUTDATED;
• LOSS OF DATA OR UNAUTHORIZED ACCESS TO ACCOUNTS.

11.2 Liability Cap

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, PERSONAL WINGS, INC.’S TOTAL AGGREGATE LIABILITY TO CLIENT FOR ANY AND ALL CLAIMS ARISING UNDER OR RELATED TO THIS AGREEMENT SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY CLIENT FOR THE SPECIFIC PRODUCT GIVING RISE TO THE CLAIM IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE CLAIM.

11.3 Essential Basis of the Bargain

Client acknowledges that the limitations of liability in this section reflect a reasonable allocation of risk and are an essential element of the basis of the bargain between the parties. Personal Wings, Inc. would not be able to offer Products at the prices and on the terms set forth herein without these limitations.

11.4 Jurisdictional Variations

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, the foregoing limitations will apply to the maximum extent permitted by law.

Indemnification

Client agrees to defend, indemnify, and hold harmless Personal Wings, Inc. and its officers, directors, employees, contractors, agents, licensors, and successors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to:

• Client’s use of or inability to use any Product;
• Client’s violation of this Agreement or any applicable law or regulation, including aviation regulations;
• Client’s misuse of physical products, including failure to remove covers prior to flight;
• Client’s reliance on course content for operational or regulatory decisions;
• Any third-party claims arising from Client’s conduct in connection with our Products;
• Client’s violation of any third party’s rights, including intellectual property rights.

Personal Wings, Inc. reserves the right, at Client’s expense, to assume exclusive defense and control of any matter subject to indemnification. Client agrees to cooperate with Personal Wings, Inc.’s defense of such claims and not to settle any such matter without prior written consent of Personal Wings, Inc.

AI-Assisted Support Disclosure

Personal Wings, Inc. may use artificial intelligence (AI) technology—including third-party AI API services—to assist in providing customer support, answering product questions, and delivering certain Site functionality (“AI Support Tools”).

By using our Site and communicating through AI-assisted support channels, you acknowledge and agree that:

• Interactions with our support channels may be handled in whole or in part by AI systems;
• AI-generated responses are informational only and do not constitute professional aviation advice, regulatory guidance, or technical certification;
• AI Support Tools may have limitations in accuracy, contextual understanding, and currency of information;
• Information you provide to AI support channels may be processed by third-party AI service providers in accordance with our Privacy Policy and applicable data protection law, including GDPR where applicable;
• You should not rely on AI-generated responses for safety-critical aviation decisions. Always consult current FAA publications, aircraft manufacturer documentation, and qualified certificated personnel.

We will endeavor to make clear when a communication is AI-assisted. For complex, safety-critical, or sensitive inquiries, you may request escalation to a human team member by emailing support@personalwings.com.

Privacy and Data

Your use of our Site and Products is subject to our Privacy Policy, available at personalwings.com/privacy-policy, which is incorporated into this Agreement by reference. Our Privacy Policy describes how we collect, use, store, and share your personal data, and your rights under applicable data protection laws, including the General Data Protection Regulation (GDPR) for users located in the European Economic Area.

By using our Site and Products, you consent to the data practices described in the Privacy Policy. If you do not agree to the Privacy Policy, you must not use our Site or Products.

Termination of Access

15.1 Termination by Company

Personal Wings, Inc. reserves the right to suspend or permanently terminate Client’s access to any Product, account, or the Site, with or without notice, for any of the following reasons:

• Violation of any provision of this Agreement;
• Failure to make required payments;
• Conduct that Personal Wings, Inc. reasonably determines to be harmful to other users, the Company, or third parties;
• Unauthorized sharing, distribution, or reproduction of proprietary content;
• Any use of our Products in connection with unlawful activity.

15.2 Effect of Termination

Upon termination, Client’s license to access and use Products immediately ceases. Sections of this Agreement that by their nature should survive termination—including Sections 4, 5, 8, 10, 11, 12, 16, and 17—shall survive termination.

15.3 No Refund Upon Termination for Cause

Termination due to Client’s breach of this Agreement does not entitle Client to any refund of amounts already paid.

Dispute Resolution

16.1 Informal Resolution First

Before initiating any formal dispute proceeding, Client agrees to contact Personal Wings, Inc. at support@personalwings.com and provide a written description of the dispute, the relief sought, and supporting documentation. The parties agree to make a good-faith effort to resolve the dispute informally within 30 days of written notice.

16.2 Binding Arbitration

If the dispute is not resolved informally within 30 days, it shall be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, as modified by this Agreement. The arbitration shall be conducted in the State of Delaware, unless the parties mutually agree otherwise. The arbitrator’s decision shall be final and binding.

16.3 Class Action Waiver

16.4 Exceptions

Notwithstanding the above, either party may seek emergency injunctive or other equitable relief in a court of competent jurisdiction to prevent actual or threatened infringement of intellectual property rights, or to prevent irreparable harm, without waiving the right to arbitrate other claims.

16.5 Time Limitation on Claims

Any claim or cause of action arising out of or related to this Agreement or use of our Products must be filed within one (1) year after such claim or cause of action arose, or it is permanently barred.

Governing Law and Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law principles. Personal Wings, Inc. is incorporated in the State of Delaware; however, California law governs this Agreement as the Company’s principal place of business and primary customer relationships are based in California. To the extent that any dispute is not subject to arbitration under Section 16, the parties consent to the exclusive jurisdiction of the state and federal courts located in San Diego County, California.

For users located in the European Economic Area (EEA), nothing in this Agreement affects your statutory rights under applicable EU or member state law.

Force Majeure

Personal Wings, Inc. shall not be liable for any failure or delay in performing obligations under this Agreement to the extent caused by circumstances beyond its reasonable control, including but not limited to acts of God, government action, pandemic, labor disputes, internet or telecommunications failures, cyberattack, natural disaster, or other events of force majeure. We will make reasonable efforts to resume performance as soon as practicable and will notify affected clients where reasonably possible.

Updates to These Terms

Personal Wings, Inc. reserves the right to modify this Agreement at any time. Material changes will be communicated via email to the address on file and/or by posting a prominent notice on the Site, with the updated effective date reflected at the top of this page. Non-material changes take effect immediately upon posting.

Your continued use of the Site or Products following notice of changes constitutes acceptance of the revised Agreement. If you do not agree to the updated terms, you must stop using our Products and close your account. For active paid subscriptions, material changes will not take effect until the start of the next billing cycle.

General Provisions

20.1 Entire Agreement

This Agreement, together with the Privacy Policy and any product-specific terms presented at checkout, constitutes the entire agreement between Client and Personal Wings, Inc. with respect to its subject matter, and supersedes all prior or contemporaneous agreements, representations, and understandings.

20.2 Severability

If any provision of this Agreement is held to be invalid, illegal, or unenforceable, such provision shall be modified to the minimum extent necessary to make it enforceable, and all other provisions shall remain in full force and effect.

20.3 No Waiver

Failure by Personal Wings, Inc. to enforce any provision of this Agreement shall not constitute a waiver of that provision or any other provision. No waiver shall be effective unless made in writing and signed by an authorized representative of Personal Wings, Inc.

20.4 Assignment

Client may not assign, transfer, or sublicense any rights under this Agreement without prior written consent. Personal Wings, Inc. may assign this Agreement or any of its rights hereunder to a successor entity in connection with a merger, acquisition, or sale of substantially all of its assets, upon notice to Client.

20.5 No Agency

Nothing in this Agreement creates any partnership, joint venture, employment, franchise, or agency relationship between Client and Personal Wings, Inc. Client has no authority to make any representations or incur any obligations on behalf of Personal Wings, Inc.

20.6 Headings

Section headings are included for convenience only and shall not affect the interpretation of this Agreement.